Operations Associate - Multifamily Property Management

Key Responsibilities

• Assist in the coordination of inspections, compliance checks, resident communications, and maintenance documentation aligned with asset goals.
• Work with teams to ensure leasing activity, maintenance, and resident services stay aligned with AAM's best-practice, tech-enabled operational model.
• Support operations teams in maintaining accuracy of data, dashboards, resident information, compliance documents, and property performance records.

Operations Excellence & Process Development

• Develop, maintain, and optimize SOPs, process maps, standard workflows, and operational checklists across functional areas (leasing, maintenance, compliance, resident experience, reporting).
• Analyse gaps in processes and propose improvements that enhance efficiency, reduce turnaround time, and support real-time operational decision-making.
• Monitor routine operational tasks to ensure consistency, adherence to standards, and timely execution.

Executive & Administrative Support

• Provide structured support to senior leadership including task/job coordination, follow-ups, scheduling, documentation, and execution tracking.
• Prepare decks, summaries, reports, and process documentation aligned with organizational goals.
• Organize interdepartmental communication and ensure deliverables are completed accurately and on time.

Quality & Compliance

• Track compliance requirements across affordable housing programs, HUD/LIHTC guidelines, audit readiness, or other regulatory needs as assigned (training provided).
• Help maintain 100% documentation accuracy across operational files.

Cross-Functional Coordination

• Collaborate with property operations, marketing, maintenance, and accounting teams.
• Support onboarding workflows for new hires by creating structured templates, guides, and process documentation.