Operations Associate – Mandarin Fluency Required

Location: Role will require on-site support across all clinic locations with some remote support. Regular Travel Required Between Diamond Bar Irvine Hacienda Heights Koreatown (Los Angeles) Job Type: Full-Time About Us Annie Aesthetic (“Annie”) is the leading acquirer and operator of best-in-class medical aesthetics and wellness practices across the United States. We take a partnership approach, working alongside each of our clinics to provide financial and operational support to drive growth and enable everyone’s success. As we integrate the practice into the Annie family, we’re looking for an Operations Associate to help support our growing team and elevate operational efficiency across our clinics. Role Overview The Operations Associate serves as an operational leader who ensures the smooth day-to-day execution of clinic workflows—so Clinic Managers can focus on sales, performance, and strategic growth. This person will play a key role in the successful integration of the practice into the Annie platform, acting as a liaison between field teams and Annie Support Team functions. Fluent in Mandarin candidates are highly preferred. Key Responsibilities Day-to-Day Operational Excellence Oversee device maintenance, cash handling, daily deposits, and facility upkeep Own HRIS-based onboarding and offboarding of employeesMaintain accurate inventory processes and supply chain orderingEnsure OSHA/HIPAA compliance and required documentation are up-to-dateManage clinic readiness, cleanliness, and client room preparationCoordinate with vendors for service, repairs, and supply deliveries Build a Strong, Performance-Oriented Culture Track and ensure completion of operational SOPs and checklistsSet clear expectations for operations and foster a culture of accountabilityIdentify inefficiencies or bottlenecks in workflows and recommend solutionsSupport a team culture grounded in consistency, trust, and ownership Technology & Systems Leadership (Zenoti) Maintain accuracy and completeness in Zenoti system for appointments, staff data, and client records Support Clinic Managers and staff in using Zenoti efficientlyTroubleshoot or escalate Zenoti issues with good judgment and timeliness Customer Service & Growth Mindset Ensure a world-class guest experience that results in >4.75-star average ratings across platforms Support dispute resolution processes professionally and promptlyEncourage referrals and drive loyalty through operational readiness and service consistency What We're Looking For Core Competencies Organization & Planning: Ability to prioritize, schedule, and execute operational tasks efficiently Proactivity: Takes initiative without being prompted; solves problems independently Persistence: Follows through, even when challenges ariseAnalytical Thinking: Understands data, systems, and can make sound operational decisions Creativity: Thinks of innovative ways to support staff and streamline backend processes Communication: Communicates clearly in writing and speech, in English and Mandarin Preferred Qualifications Experience in multi-unit operations, medical aesthetics, or retail leadership preferredFluent in Mandarin (including speaking, reading, writing)Ability to travel between clinic locations as neededBachelor’s degree required Compensation $65,000-75,000 based on YOECompetitive compensation including salary & bonus.Flexible paid time offHealth reimbursement plan401K plan