Operations Associate

We are searching for an experienced Operations Associate at our Nashville, TN office. Operations Associate - Nashville Full Time Nashville, TN About The Company Wilton Re is an industry leader in the life (re)insurance space, specializing in the acquisition of in force life insurance and annuities. We are experienced industry specialists focused on the risk, capital and operational needs of our clients’ businesses. We provide our clients with the services they need from in force transactions and product development to underwriting and new business strategies. Wilton Re has the resources and expertise to pursue and successfully manage the largest life and annuity transactions in the market. Position Summary The Operations Associate plays a critical role in supporting enterprise operations, regulatory compliance, and third-party administrator (TPA) oversight. This position is responsible for conducting operational reviews, supporting complaint investigations, and ensuring adherence to regulatory and contractual requirements across Wilton Re’s U.S. life insurance entities. This role requires strong analytical, problem-solving, and communication skills, with the ability to collaborate across internal teams, TPAs, regulators, and legal partners. Role Responsibilities Operational Oversight & TPA Management Support oversight of Third-Party Administrators (TPAs), including review of escalated cases requiring procedural guidance or exception handling. Identify and assess deviations from established procedures or operational guidelines; collaborate with internal teams to implement corrective actions. Evaluate operational processes and recommend enhancements to improve efficiency, risk mitigation, and service delivery. Audit, Controls & Process Improvement Conduct audits of operational activities, including call monitoring, transaction reviews, and workflow evaluations. Identify control gaps or failures and recommend improvements to strengthen the control environment. Analyze audit findings and trends to support continuous improvement initiatives and service enhancements. Perform financial and compliance reviews of TPA disbursements to ensure adherence to contractual, accounting, and business requirements. Complaint Management & Regulatory Support Coordinate complaint intake and investigation with TPAs to ensure timely, accurate, and well-documented responses. Research and analyze policyholder issues, gather supporting data, and draft or review formal responses. Serve as a point of contact for state insurance departments and policyholders, ensuring clear and professional communication. Support regulatory inquiries, examinations, and market conduct reviews. Risk, Compliance & Legal Coordination Collaborate with Legal to research cases, compile documentation, and support resolution strategies. Monitor and track operational and complaint-related issues to ensure timely resolution and identification of systemic risks. Provide support for regulatory mandates, including DOI emergency orders and FEMA-related compliance requirements. Reporting & Analytics Audit, reconcile, and interpret operational reports for accuracy and completeness. Maintain logs and documentation of key operational data and issue tracking. Prepare and deliver periodic reports to management, clients, and stakeholders. Participate in client-facing meetings to discuss service performance, trends, and operational improvements. Project & Initiative Support Support strategic initiatives related to system enhancements, compliance improvements, and operational transformation. Assist in defining business requirements and validating system changes through testing and implementation. Ensure timely and effective execution of projects aligned with business objectives. Disbursement Oversight Review high-risk or exception-based disbursement requests for accuracy and compliance. Provide directions to TPAs on recovery efforts for improper or erroneous disbursements. Basic Qualifications Minimum 5 years of experience in the life insurance industry, including at least 3 years in policyholder services or operations. Demonstrated ability to work effectively with TPAs, regulators, and internal stakeholders. Strong written and verbal communication skills, particularly in handling complex or sensitive complaints. Proficiency in Microsoft Office applications (Excel, Word, etc.). Excellent analytical, problem-solving, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Self-motivated with the ability to work independently and collaboratively across distributed teams. Pay/Location Nashville, TN Hybrid Structure Minimal to no travel required Base salary/hourly rate range for this position in Nashville, TN is between $60,000 and $85,000 Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training, and experience. Base salary is just one component of Wilton Re’s total compensation package for employees. Additional compensation includes annual performance-based bonus, 401K with employer contribution, and profit-sharing program. Employee may also be eligible for long-term incentives. All incentives and benefits are subject to the applicable plan terms. What We Offer Competitive vacation and sick time, including company-paid holidays, floating holidays and early closing days 401(k) plan with employer contribution - US Employees Only Profit Sharing Program Competitive parental leave Health, vision, dental, and life insurance, including access to health and wellness programs Actuarial Development Program (ADP) for Actuarial employees taking exams Employee Assistance Program (EAP) Current hybrid working environment Employee Engagement Events and various committees on site to join Wilton Re strives to attract, develop, and retain a diverse workforce. We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported. Our commitment to inclusivity is reflected in the safeguards, policies, and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination. A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about an accommodation will be treated as confidential. To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Wilton Re employees unless you have been requested to work on this position or other positions with Wilton Re; please reach out to your main point of contact. Wilton Re is not responsible for any fees related to unsolicited resumes.