Operations Associate

About the role

The Operations Associate will apply analytical and project management skills to the on-going management of inforce policies. This position does not require insurance industry experience, but a candidate must be comfortable in not only structuring and managing projects, but also analyzing data and facilitating solutions in different subject areas. A candidate can expect to grow knowledge in the following: Life, Annuity, and Long Term Care (LTC) products All aspects of insurance operations such as policy owner services, claims, actuarial, regulatory reporting and compliance, accounting, and financial reporting.

Role Responsibilities

• In Force Management: applicable to on-going management of insurance policies (70%)
  • Determine frequency and content of financial and non-financial reports, analyze results, identify key trends, and troubleshoot problem areas/mitigate risk
  • Collaborate with partners to establish or refine policies and procedures that define the necessary aspects of administration
  • Contribute to internal and external reporting and presentations (e.g. Board reporting)
  • Absorb responsibility for assisting in the general oversight of third parties that provide operational services
  • Absorb responsibility for assisting in the monitoring of Service Level Agreements and other operational aspects for in force management activities
• Project Management: general responsibilities applicable to all project-based work (30%)
  • Break-down high-level scope into the applicable work items across multiple disciplines and organizations
  • Define project scope, goals, and approach in collaboration with key contributors
  • Establish project plans including milestones, timelines, dependencies, and deliverables
  • Manage the entire project lifecycle through tracking, analyzing, and mitigating risks and issues
  • Communicate and manage project expectations to owners, sponsors, team members, and other stakeholders in a clear and concise fashion

Basic Qualifications

• Minimum of 2 years of working experience in a fast-paced operational environment, demonstrating strong organizational, analytical, and problem-solving skills.
• High proficiency in MS Office, particularly Excel
• Excellent verbal and written communication, facilitation, and presentation skills
• Exceptional ability to simultaneously track, prioritize, and organize multiple projects and tasks
• Experience In Life Insurance
• Preferred Ability to query and manipulate large sets of data from disparate sources preferred
• Understanding of basic aspects and tenets of Software Development Life Cycle (SDLC) preferred
• Experience with Extract Translate Load (ETL) projects such as data conversion and data integration preferred
• Experience With Project Planning Software Preferred

Required Education / Certifications

• Bachelor’s degree preferably in the field of finance, business administration, or computer science

Pay/Location

Norwalk, CT Hybrid Structure Minimal to no travel required Base salary/hourly rate range for this position in Connecticut is between $70,000 and $95,000 Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training, and experience. Base salary is just one component of Wilton Re’s total compensation package for employees. Additional compensation includes annual performance-based bonus, 401K with employer contribution, and profit-sharing program. Employee may also be eligible for long-term incentives. All incentives and benefits are subject to the applicable plan terms.