Operations Associate

About the role

The Operations Associate is responsible for contributing to the success of the overall operation by assisting in a variety of roles throughout the club. These associates are responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture". Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise.

Responsibilities

Primary job functions include customer service, reception desk oversight, café oversight, pool deck oversight, parking garage oversight, cleanliness, and communication and relationships.

• Greet members and guests upon arrival to the Club
• Check members in by verifying their membership
• Ensure all guests to the Club fully complete a Guest Registration Waiver and pay any applicable Guest fees
• Book appointments, program, and class reservations for members and guests
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Qualifications

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• At least one year experience in the hospitality industry or related service position preferred
• Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
• Well organized and detail oriented
• CPR certified

Skills

• Policies and Regulations -- Knowledge of company polices
• Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing
• Oral Comprehension and Expression -- Ability to understand and communicate so others can understand ideas and information
• Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook

Working Conditions/ Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear.

The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell.

The Associate must frequently lift and/or move up to 50 pounds.

Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment.

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off
• Health Insurance

Pay

Estimated Base Pay Range $17.13 / hour