Operations Associate
Lyft · Phoenix, AZ · Today
On-siteManagement$16.62–$20.27/hrFull-time
Responsibilities
- Affords customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
- Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
- Manages vehicle lot organization, vehicle transportation, and other daily rental operations
- Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
- Builds trust and works effectively with others to achieve results and team goals
- Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
- Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
Requirements
- 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
- Familiarity with the Phoenix area
- Impeccable customer service and problem-solving skills
- Excellent, clear verbal and written communication skills
Qualifications
- Patience
- Problem identifying and solving
- De-escalating situations
- Teamwork
- Self-governance
Skills
- Patient
- Problem solving
- De-escalation
- Teamwork
- Self-governance
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- Discretionary paid time off
- Parental leave
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Pay
The expected base pay range for this position in the Phoenix area is $16.62 - $20.27, not inclusive of potential equity offering, bonus or benefits.
Schedule
This role is on-site at a Lyft Flexdrive hub or office location full time.