Operations Associate

About the role

The Operations Associate contributes to the success of the Club by assisting in a variety of operational, hospitality, fitness and facility support roles. This position is responsible for providing the highest level of member service, maintaining club cleanliness, and consistently demonstrating a positive and professional attitude. The role enhances overall knowledge of operations and hospitality and develops career growth potential by providing experience in all aspects of the Club.

Our culture

Our unique culture is guided by our values and behaviors, which we call our "Code of Culture":

• Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward
• Our Actions We Live By: Keep It Real. Always.; Think Ahead. Be An Owner.; Stay Humble. Hustle Harder.; One Team. One Voice.; Be Curious. Ask Why.
• Pete's Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing

Responsibilities

• Greet members and guests upon arrival to the Club
• Check members in by verifying their membership
• Ensure all guests fully complete a Guest Registration Waiver and pay any applicable Guest fees
• Book appointments, program, and class reservations for members and guests
• Provide information regarding Club programming and facilities
• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining guests for repeat business
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Provide membership sales team with guest/prospect lead contact information
• Operate cash register and process payments (Reception Desk oversight, if applicable)
• Manage/handle cash and balance cash drawer each shift (Reception Desk oversight, if applicable)
• Perform opening and/or closing duties, as required (Reception Desk oversight, if applicable)
• Answer and transfer phone calls (Reception Desk oversight, if applicable)
• Create and serve food and beverage items (Café oversight, if applicable)
• Promote daily specials and encourage upgrades to each order (Café oversight, if applicable)
• Operate cash register, process payments through cash or credit card handling and/or member account charges (Café oversight, if applicable)
• Maintain a clean, safe work environment according to State and Local food safety standards (Café oversight, if applicable)
• Maintain State Food Handler Certification (Café oversight, if applicable)
• Maintain Responsible Beverage Service (RBS) state certification (if serving alcohol) (Café oversight, if applicable)
• Greet members and guests upon arrival to the Pool Area (Pool Deck oversight, if applicable)
• Act as a Host in the designated area or event space (Pool Deck oversight, if applicable)
• Work with the F&B team to offer food and drinks from designated food outlets (act as server, place orders, delivery refreshments, ring in tickets on register, provide support to kitchen, set up and breakdown of event space, clean-up) (Pool Deck oversight, if applicable)
• Offer seating, make members/guests comfortable and provide a tour of pool deck amenities (Pool Deck oversight, if applicable)
• Communicate and book appointments for programs and events (Pool Deck oversight, if applicable)
• Provide information regarding Club programming and facilities updates (Pool Deck oversight, if applicable)
• Assist with maintaining refreshment stations: Refill water, stock supplies and keep area clean (Pool Deck oversight, if applicable)
• Provide towels as needed, assist with towel operation (Pool Deck oversight, if applicable)
• Warmly greet each member with a smile (Parking Garage oversight, if applicable)
• Check members and guests in by verifying their membership (Parking Garage oversight, if applicable)
• Audit cars parked in garage, when necessary (Parking Garage oversight, if applicable)
• Perform any opening and/or closing duties, as required (Parking Garage oversight, if applicable)
• Assist in maintaining the cleanliness and stock levels throughout the Club (primarily focused on Sports Desk, Locker Rooms, Lobby, Fitness Areas, Pool Deck, and surrounding areas)
• Detail cleaning and preventive maintenance: re-stocking towel shelves, empty and wipe down trash cans, disinfect and clean toilets and showers, clean vanity mirrors and top lights, vacuum carpets, mop floors regularly, and dry mop wet areas
• Restock vanity supplies and replenish inventory and janitorial products
• Maintain a clean, safe work environment
• Assist with laundry functions that include collecting, washing, drying, and folding towels
• Communicate timely and follow up, as appropriate
• Actively participate in required events, programs, meetings, and trainings

Qualifications

• Knowledge of company policies
• Ability to read, understand and communicate information and ideas in writing so others will understand
• Ability to understand and communicate so others can understand ideas and information
• Ability to utilize club software program and email communication software, such as Microsoft Outlook
• At least one year experience in the hospitality industry or related service position preferred
• Food Safety certified (if applicable)
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative, anticipates the needs of others and willing to acquire new skills
• Well organized and detail oriented
• CPR certified
• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays

Working conditions

• Regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear
• Occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell
• Frequently lift and/or move up to 50 pounds
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus
• Noise level in the work environment is usually moderate

Pay

$18.00 - $22.00 / hour (estimated base pay range)

Benefits

• Club Membership
• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time Off*
• Health Insurance*

*Offered to Full-Time associates. Full-Time status eligibility starting at 25 average hours of work per week.