Operations Associate

Responsibilities

• Handle communication with clients involving service and claims.
• Communicate in a respectful and professional manner.
• Process service requests for contract withdrawals, surrenders, ownership & Beneficiary changes.
• Explain contract benefits and company products to customers.
• Be a resource of support for teammates and leadership.

Qualifications

• 1–2 years of experience in customer facing roles such as retail or food service.
• Strong organizational and time management skills with attention to detail.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with CRM systems is a plus.
• Excellent communication skills and ability to collaborate with team members and stakeholders.
• Bachelor's degree in Communications, Psychology, History or relevant major.

Compensation

Salary range: $20-$23 USD Per hour depending on professional experience
Comprehensive benefits package including medical, dental, vision, 401(k), and PTO