Operations Associate

Piper Companies is currently looking for an Operations Associate for an award-winning company in the Raleigh-Durham, NC area.

Responsibilities

• Manage client communications through phone, email, chat, and text with professionalism.
• Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
• Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
• Explain contract benefits and provide product and transaction information.

Requirements

• Bachelor’s Degree required.
• Onsite hybrid schedule: 3 days a week (Tuesday, Wednesday, Thursday).
• Must have intermediate computer skills.
• Ability to thrive in a team environment and communicate effectively.

Benefits

• Medical, dental, and vision coverage.
• 401K retirement plan.
• Paid time off (PTO).
• Sick leave as required by law.
• Paid holidays.

Pay

$20–$23 per hour.

Schedule

Onsite 3 days a week (Tuesday, Wednesday, Thursday) from 9:00 AM to 6:00 PM.