Operations Associate
Piper Companies · Durham, NC · Yesterday
Management$20–$23/hrFull-time
About the role
Piper Companies is currently looking for an Operations Associate for an award-winning company in the Raleigh-Durham, NC area. This role is on-site three days per week (Tuesday, Wednesday, Thursday) from 9:00 AM to 6:00 PM.
Responsibilities
- Manage client communications through phone, email, chat, and text with professionalism.
- Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
- Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
- Explain contract benefits and provide product and transaction information.
Requirements
- Bachelor’s Degree required
- Intermediate computer skills
- Ability to thrive in a team environment and communicate effectively
Benefits
- Comprehensive benefits including medical, dental, vision, 401K, PTO, sick leave as required by law, and holidays
Pay
$20–$23 per hour