Operations Assistant Store Manager in Training

Key Responsibilities

• Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures.
• Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
• Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary.
• Complete all assigned training modules and assessments.

Customer Experience

• Supervise Associates in the selling effort and lead GET culture and set the example.
• Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly.

Sales and Productivity

• Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management.

Operations Management

• Perform Opening, Closing MOD and other whole store focus responsibilities.
• Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures.
• Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink.

Safety

• Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Working Conditions

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Minimum Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams.

Minimum Years Of Work Experience

• 3

Preferred Years Of Work Experience

• 3

Minimum Leadership Experience

• 2 + years of leadership experience

Preferred Leadership Experience

• 3 + years of leadership experience

Certifications

None

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Resourceful