Operations Assistant - Quality Assurance

Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day-to-day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

Responsibilities

• Receive product and enter product details into our internal system
• Perform quality assurance checks on incoming and outgoing product
• Review orders to ensure they are ready to ship to customers
• Support customer care team via phone and email with any product-related escalations
• Complete a high volume of data entry within a specified time frame, ensuring accuracy
• Meet goals and targets as assigned by leadership
• Collaborate with internal teams in a fast-paced, high-volume work environment with a high attention to detail

Requirements

• A drive to exceed goals and a passion for challenges
• Strong attention to detail in a fast-moving work environment
• Excellent communication skills, both written and verbal
• Ability to collaborate effectively with a team
• Strong multitasking skills in a fast-paced environment

Qualifications

• Experience in data entry or administrative fields preferred
• Experience in a fast-paced, high-volume work environment
• Passion for socially and environmentally responsible organizations and products

Benefits

• Competitive compensation with a targeted budget of $21/hour
• Comprehensive training program and career growth opportunities, including regular 1:1s, training, and annual 360 reviews
• Lifestyle Spending Account for wellness expenses (e.g., gym memberships, massage, counseling)
• Company-sponsored continued education in leadership, professional skills, and diversity & inclusion, plus tuition reimbursement
• Generous employee discount on jewelry
• Access to mental health resources, including self-care apps, seminars, and 24/7 counseling via Employee Assistance Program
• Volunteer opportunities and support for local initiatives
• Medical, dental, and vision insurance with multiple plan options, including a $0 monthly premium for employee health insurance and employer HSA contributions (coverage begins on the first day of the second month)
• 401k match
• Paid Time Off: 3 weeks accrued in the first year
• Paid parental leave for bonding and caring for new additions
• 100% employer-paid disability and life insurance
• Pre-tax commuter benefits

Brilliant Earth is a fast-growing e-commerce jeweler committed to transforming the jewelry industry with transparency, sustainability, and inclusivity. We celebrate diversity and foster a collaborative, respectful, and encouraging work environment.