Operations Assistant (MiEnergy - Cresco, IA)

Position Summary:

MiEnergy Cooperative is seeking a detail-oriented, professional Operations Assistant to provide administrative support and help coordinate work across operations, engineering and accounting. This position supports the work order process, outage reporting, department records, member requests and daily operations activity while providing excellent customer service consistent with MiEnergy’s cooperative values. The Operations Assistant helps ensure the efficient and effective function of the Operations Department by applying MiEnergy’s tariff, policies and procedures. This role requires strong organization, accuracy, confidentiality and communication skills to support a “one MiEnergy” team culture.

Job Responsibilities

• Provide administrative support to operations, engineering and accounting.
• Aid with the work order process from creation through completion, including work orders in IVUE and Partner/Revis, permits, staking sheets, pick lists, RUS coding, material charges and workflow tracking.
• Collaborate with departments to help ensure work order revisions and project updates are completed accurately and on time.
• Maintain Outage Management System reports, historical outage data and information needed for internal or external reporting.
• Aid with vegetation management mailings, subdivision refund accounts, system improvement paperwork and service retirement requests.
• Place IA and Gopher One Call notifications and coordinate with locating companies for upcoming underground or overhead projects.
• Maintain operations department files and records in accordance with MiEnergy, RUS, federal, state and auditor requirements.
• Prepare planned outage messages and notifications with direction from Directors of Operations or Foremen.
• Dispatch outages and job tasks while covering radio operations during regular office hours.
• Aid with after-hours storm restoration or emergencies when requested by operations leadership.
• Take staking appointment messages and provide information to Design Technicians.
• Perform checks in metering, outage management and billing software for transformer loading, breaker operations, voltage readings and related items.
• Manage and update on-call lists in CRC and OMS software as directed.
• Aid with phone calls, department reports, training, meetings, events and other duties as assigned.

Minimum Qualifications

• High school diploma or GED required, a degree in a related field is preferred.
• Successful candidates will have a valid driver’s license and reside within MiEnergy’s territory, as travel between locations may be required.
• Ability to work without direct supervision and follow instructions.
• Strong computer skills and aptitude for business software applications.
• Excellent verbal and written communication skills.
• Strong organizational, analytical and problem-solving abilities.
• Maintain a neat and orderly work area.
• High attention to detail and accuracy.
• Ability to manage multiple tasks, shifting priorities and frequent interruptions.
• Professional, respectful and positive demeanor with members, employees, contractors and vendors.
• Ability to maintain confidentiality and build trust with employees and members.
• Desire to promote MiEnergy, its policies and the cooperative business model.