Operations Assistant II

About the Role

As the Domestic Operations Assistant II for the documents team, you will support and participate in the development and management of the Government Services documents team for all domestic shipments. You will monitor and update shipment information for management and in the Defense Personal Property System (DPS) as required.

Responsibilities

• Assist in the development and process improvement of daily document team tasks and workflow.
• Assist in training team members to ensure timeliness and accuracy.
• Accurately research letters of warning due to delayed system updates and provide detailed information to management.
• Assist the team in daily activities.
• Coordinate and maintain relationships with all service providers to meet base requirements.
• Monitor and communicate service provider timelines to management for all requirements.
• Provide accurate updates and documentation for internal systems (Movers Suite and Transflo).
• Work overtime when necessary due to shipment volume.

Requirements

• High school diploma or general education degree (GED); two to three years of related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Highly customer service oriented.
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines, and prioritize work.
• Excellent teamwork and interpersonal skills.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and follow-through.
• Ability to develop and maintain positive working relationships with internal and external customers.

Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and speak effectively before groups of customers or employees.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Working Conditions

• Cubicle working environment with moderate noise levels.
• Primarily sedentary role with occasional need to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, or crouch.
• Must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision and ability to adjust focus.
• Manual dexterity sufficient to reach/handle items and work with fingers.

Benefits

• Competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching.
• Weekly pay for hourly-paid employees; biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays.
• Tuition reimbursement plan to encourage continued education and development.

For more information on our benefit offerings, visit Suddath Careers.