Operations Assistant

Job Overview

The Operations Assistant is a multi-functional position responsible for providing sales and administrative support to customers, Duncan Parnell Sales & Business Development Representatives, and the local branch operation.

Essential Functions And Duties

• Open and close the branch each day according to posted hours of operation.
• Answer and handle incoming calls, directing callers to appropriate parties as needed.
• Process orders for equipment, supplies, accessories, and other items using the P21 ERP system. These orders may originate from:
• Walk-in and phone-in customers via the front counter
• Ebay and Duncan-Parnell Online Store
• Duncan Parnell Sales & Business Development Representatives
• Other Duncan Parnell team members
• Perform receiving activities, including unpacking items, receiving inventory into the P21 ERP system, and stocking received products in the warehouse and/or on the local showroom floor.
• Perform shipping activities, including pulling orders, organizing, and staging products, packing orders, preparing shipping tickets, and coordinating with shipping and delivery services.
• Maintain eBay sales for the branch including management of listed inventory and processing orders thereof in a timely manner.
• Support branch rentals by configuring and testing equipment for customer use, utilizing equipment tracking system, maintaining customer files, and invoicing clients for rentals.
• Maintain office supplies and office equipment for local branch operation.
• Ensure the showroom and other public-access areas are maintained in a clean, presentable, and safe manner at all times.
• Perform other sales, operational, and administrative support duties as requested by the Branch Manager.

Required Skills & Abilities

• Dependable, motivated self-starter who demonstrates a strong work ethic, positive “can-do” attitude, and service orientation toward satisfying the needs of internal and external customers.
• Personal accountability for words, actions, behavior, and performance on the job.
• Excellent listening, interpersonal, verbal, and written communication skills.
• Ability to interact positively, professionally, and courteously with customers, co-workers, suppliers, and others.
• Excellent organization and time management skills with the ability to multi-task, self-prioritize, meet deadlines, and follow-up in a timely, professional manner.
• Strong attention to detail and ability to work consistently with accuracy.

Education & Experience

• A high school diploma or equivalent is required, a college degree is a plus.
• Experience in a technical sales or support role is desired.
• Knowledge of land surveying, construction industry, and/or Trimble technologies is a plus. (Requires learning and staying abreast of the features and functions of Trimble Geospatial equipment, construction instruments, and supplies and accessories.)
• Proficiency with MS Windows and Office applications, including Word, Excel, and Outlook.
• Knowledge of MS Teams, Salesforce CRM, and P21 (Epicor) ERP is a plus.

Other

• Must support and abide by Duncan-Parnell’s values, mission, policies, and practices in all activities and interactions with co-workers, customers, suppliers, and other stakeholders.
• Must be able to perform critical physical tasks in support of the core functions of this position, including sitting, standing, walking, lifting up to 50 pounds, carrying, and reaching.

Benefits

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave

Equal Opportunity Employer