Operations Assistant

Guide loan files seamlessly from initial application through processing, underwriting, closing, and fundingPerforms miscellaneous administrative tasks in support of the operational teamAssists in reviewing documents for accuracy and completenessAssists in file structure and ensuring Branch/Self gen + referral sources are entered correctlyMonitors locks and ensures expirations do not occurMonitors the Blend à Encompass queue so that ECOA decisions can be made in a timely mannerAssists in ensuring all RESPA disclosure timelines are metCoordinates general operational projects such as Horizon Migration for the LOSEvaluates and refines the “Price Change” process when factors modify a file, impacting pricingAssists with expense reportsActs as operational assistant to management teamOther functions as assigned, including but not limited to: handling payroll, commission worksheets, b2b agreements, etc. Qualifications Previous mortgage or title experienceBasic reading, writing, and arithmetic skillsStrong attention to detailStrong communication skills, both written and oralAbility to effectively and professionally handle difficult situations that may arise when working with branches/divisionsAbility to multi-task and manage time efficientlyKnowledge of Microsoft Office applicationsFamiliarity with Accounting terms and procedures (e.g. debits, credits, General Ledgers, etc.) Preferences Excellent communication and customer service skillsStrong attention to detail and organization skillsSelf-motivation and ability to work well with a team Company Conformance Statement In the performance of assigned tasks and duties all employees are expected to conform to the following: Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.Ensure every action and decision is aligned with PRMI values.Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.Realize team synergies through networking and partnerships across PRMI.Embrace change; act as advocate and role model, promoting an approach of continuous improvement.Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Work effectively as a team contributor on all assignments.Perform quality work within deadlines.Respect client and employee privacy. Work Requirements Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.