Operations Assistant

About the role

Premier Trailer Leasing is a USA Today Top Work Places and one of the largest trailer leasing and rental companies in the nation, specializing in long‑term leasing and short‑term rental of over‑the‑road vans, flatbeds, refrigerated equipment and chassis with an inventory of 70,000 trailers and a growing network of locations across the United States. The role is a hands‑on operations position requiring strong analytical and technical abilities, fast but careful decision‑making, and a focus on exceeding customer expectations while supporting branch performance objectives. Approximately 70‑80% of the workday is spent outdoors in the trailer yard, interacting with customers, drivers, vendors and equipment, in all seasons and weather conditions, with an emphasis on safety and customer service. The position is on‑site at a Premier branch office in Allentown, PA and includes company‑paid travel to provide coverage for other Premier branch locations nationwide.

Responsibilities

• Conduct trailer inspections outdoors, manage yard activity, coordinate with customers and vendors, and monitor equipment movement.
• Perform trailer inspections per company procedures, identify equipment needing repair or maintenance to ensure compliance with federal, state, and industry regulations.
• Generate customer rental agreements.
• Coordinate all work performed on trailers with vendors and ensure work follows Premier’s policies and procedures.
• Manage and reconcile equipment inventory for in‑bound and out‑bound gate activity daily.
• Assist in transporting equipment between branches and to customers/vendors.
• Verify customers have proper insurance prior to renting a trailer.
• Assist with Accounts Receivable collections.
• Complete daily administrative paperwork and filing.
• Answer phones, respond to emails, and address customer questions.

Requirements

• Preferred: Associate degree, technical training, or equivalent combination of education and relevant operations, transportation, logistics, leasing, or equipment management experience.
• Excellent communication skills, self‑motivated, self‑starter, sense of urgency, personable and organized.
• Ability to relocate within 12‑18 months of joining the team to support Premier branches nationwide.
• Must be able to perform essential job functions outdoors for extended periods while using company‑provided safety equipment and following heat and cold prevention protocols.
• Frequently walk, stand, bend, kneel, crouch, and climb; occasionally lift and carry up to 50 pounds; enter and exit trailers multiple times per day; work at ground level underneath trailers; use ladders or steps as needed.
• Proficiency in Microsoft Office Suites – Word, Excel, PowerPoint, and Outlook.

Qualifications

• Interpersonal skills: ability to communicate sincerely and helpfully while building credibility and rapport.
• Conscientiousness: responsible, dependable, persistent, achievement‑oriented.
• Customer service: ability