Operations Assistant

Job Scope

This position requires strong analytical and technical abilities, and requires fast, but carefully thought-out results to exceed customer expectations. You will be a champion of customer service and help Premier Trailer Leasing meet operational and organizational financial objectives. You will be responsible for executing operational processes and supporting branch performance objectives. This is a highly hands-on operations role.

Tasks and Responsibilities

• Spend most of each workday outdoors conducting trailer inspections, managing yard activity, coordinating with customers and vendors, and monitoring equipment movement throughout the branch location.
• Conduct trailer inspections in accordance with company procedures and identify equipment requiring repair or maintenance to help ensure compliance with applicable federal, state, and industry regulations.
• Generate customer rental agreements.
• Cookordinate all work performed on trailers with vendors as well as ensure the work performed follows Premiers’ policies and procedures.
• Manage and reconcile all equipment inventory both out-bound and in-bound gate activity daily.
• Assist in the transportation of equipment between branches as well as to customers and vendors.
• Ensure all customers have the proper insurance prior to renting a trailer.
• Assist with Accounts Receivable collections.
• Daily administrative paperwork and filing.
• Assist in answering phones, responding to emails and questions from customers.

Knowledge, Skills, and Abilities

• Interpersonal Skills: Ability to communicate with others in a sincere and helpful manner while simultaneously building credibility and rapport.
• Conscientiousness: Ability to be responsible, dependable, and persistent and achievement oriented in completing job tasks.
• Customer Service: Ability to meet and/or exceed customers’ expectations regarding quality and consistency of service provided.
• Decision Making Ability/Decisiveness: Ability to make decisions quickly based on available information by taking action and staying the course of the decided action.
• Safety Awareness: Ability to follow regulations and procedures, check equipment and recognize hazards to insure personal and public safety as well as utilize all Premier Trailer Leasing issued safety equipment.
• Verbal Communication Skills: Ability to express/present ideas or information through the use of the spoken word via telephone or face-to-face.
• Written Communication Skills: Able to express ideas clearly in documents that have basic organization structure and grammar.
• Problem Solving/Diagnosis Skills: Ability to examine all possible problems by collecting evidence and weighing factual information.
• Mechanical Aptitudes: Working knowledge of basic mechanical principles, operations and functioning.

Minimum Requirements

• Preferred: Associate degree, technical training, or equivalent combination of education and relevant operations, transportation, logistics, leasing, or equipment management experience.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable and organized.

Physical Requirements

• Must be able to perform essential job functions outdoors for extended periods while utilizing company-provided safety equipment and following heat and cold prevention and safety protocols.
• Frequently walk, stand, bend, kneel, crouch, and climb throughout the workday.
• Occasionally lift and carry up to 50 pounds.
• Enter and exit trailers multiple times per day.
• Work at ground level underneath trailers when inspecting equipment.
• Use ladders or steps to access equipment when necessary.

Technology Skills

• Proficiency in Microsoft Office Suites - Word, Excel, PowerPoint and Outlook.