Operations Assistant

About the role

Premier Trailer Leasing is a 'USA Today Top Work Places' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment and chassis with an inventory of 70,000 trailers and a growing network of locations across the United States.

This position requires strong analytical and technical abilities, and requires fast, but carefully thought-out results to exceed customer expectations. You will be a champion of customer service and help Premier Trailer Leasing meet operational and organizational financial objectives. You will be responsible for executing operational processes and supporting branch performance objectives. This is a highly hands-on operations role. Approximately 70-80% of the workday is spent outdoors in a trailer yard interacting with customers, drivers, vendors, and equipment. You will be working outdoors in all seasons and varying weather conditions, while maintaining a strong focus on safety and customer service. This is an on-site position at a Premier branch office in Channahon, IL. Position also includes Company-paid travel to provide coverage for other Premier branch locations nationwide.

Responsibilities

• Spend most of each workday outdoors conducting trailer inspections, managing yard activity, coordinating with customers and vendors, and monitoring equipment movement throughout the branch location.
• Conduct trailer inspections in accordance with company procedures and identify equipment requiring repair or maintenance to help ensure compliance with applicable federal, state, and industry regulations.
• Generate customer rental agreements.
• Coordinate all work performed on trailers with vendors as well as ensure the work performed follows Premier's policies and procedures.
• Manage and reconcile all equipment inventory both out-bound and in-bound gate activity daily.
• Assist in the transportation of equipment between branches as well as to customers and vendors.
• Ensure all customers have the proper insurance prior to renting a trailer.
• Assist with Accounts Receivable collections.
• Daily administrative paperwork and filing.
• Assist in answering phones, responding to emails and questions from customers.

Requirements

• Preferred: Associate degree, technical training, or equivalent combination of education and relevant operations, transportation, logistics, leasing, or equipment management experience.
• Excellent communication skills, self-motivated, self-starter, sense of urgency, personable and organized.
• Ability to relocate within 12-18 months of joining the team to support Premier branches nationwide. Company-paid relocation package provided.

Skills

• Interpersonal Skills: Ability to communicate with others in a sincere and helpful manner while simultaneously building credibility and rapport.
• Conscientiousness: Ability to be responsible, dependable, and persistent and achievement oriented in completing job tasks.
• Customer Service: Ability to meet and/or exceed customers' expectations regarding quality and consistency of service provided.
• Decision Making Ability/Decisiveness: Ability to make decisions quickly based on available information by taking action and