Operations Assistant

About the role

Lynden Transport is seeking an Operations Assistant who supervises and coordinates service center activities in local area, including the pick-up and delivery and linehaul operations, related paperwork, communications, safety and hazardous materials handling compliance, and customer service activities.

Responsibilities

• Supervises and is responsible for the efficient off-loading and outbound loading of trailers from and to the service center.
• Coordinates and helps perform all service center activities, including receiving, loading and delivery of freight, dispatching of service equipment, supervision of dock and yard activities, linehaul and pick-up & delivery operations, and completion of required record keeping.
• May perform these duties personally or through subordinates.
• Supports employee development through coaching, training, and performance feedback.
• Demonstrates excellent communication skills with team members, customers, and management.
• Applies strong problem-solving skills to resolve operational issues and improve efficiency.
• Supervises and develops plans for efficient use of materials, equipment and employees.
• Provides recommendations to management.
• Implements and enforces company policies.
• Enforces safety regulations and compliance with governmental regulations regarding proper handling and transporting of hazardous materials.
• Enforces compliance of the Federal Motor Carrier Safety regulations.
• Determines work requirements and assigns personnel as needed.
• Works with employees to analyze work requirements and work conditions to propose and implement changes to increase efficiency and effectiveness.
• Analyzes and resolves work problems, or assists workers in solving work problems.
• Performs customer service activities, such as tracing and reporting to the customer the status of their freight shipments, charges and services performed, and obtaining proof of delivery.
• Records, traces, and enters information on company computer system as required.
• Makes inquiries from computer system.
• Operates other simple business machines.
• Maintains details of business transactions or other records as required.
• Counts, weighs, measures, and records number of units or other data regarding freight moved or handled.
• Makes calculations in totaling the accounts, determining discounts and computing extensions.
• Answers telephones and gives information to callers.
• Dependable and consistent attendance required.

Qualifications

• Bachelor's degree (B.A.) with emphasis on business management or transportation studies from a four-year college or university; or three years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as hazardous materials shipping regulations, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to present information and respond to questions from managers, customers and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, volume, and density.
• Ability to apply commonsense understanding to carry out instructions in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to work with others.
• Must be able to type and/or use keyboard efficiently.
• Position requires ability to write and use a keyboard for extended periods.
• Must be able to lift and/or move up to 50 pounds.
• Must be able to travel throughout the service center and office facility repeatedly during shift.
• Must be able to conduct telephone communication.
• Must be able to sit, stand or walk for extended periods.
• While performing the duties of this job, the employee occasionally works in outside weather conditions.
• The employee also may work near moving mechanical parts and may be exposed to fumes or airborne particles and vibration.
• The noise level in the work environment is usually moderate.
• Work shift start times may vary including nights.