Operations Assistant

About the role

As an Operations Assistant at Kirkland & Ellis, you will play a key role in supporting daily office operations with a strong focus on digital workflows and print production services. You will report to the Operations Supervisor and partner closely with attorneys and staff to deliver high-quality document solutions while ensuring efficiency, accuracy, and exceptional internal service.

Responsibilities

• Manage job queues, configure job processing tools, and operate high-volume printers, scanners, copiers, and Multi-Function Devices (MFDs) to complete client and internal requests efficiently.
• Diagnose and resolve print quality issues, ensuring each job meets standards for alignment, formatting, and materials.
• Convert, format, and prepare files across multiple formats (e.g., Word, Excel, PDF, image files), including creating searchable PDFs and using Optical Character Recognition (OCR) tools.
• Index, store, and retrieve documents within network drives and Document Management Systems (DMS) to ensure accessibility and organization.
• Handle binding, cutting, folding, scanning, and other finishing services to deliver polished final products.
• Minimize waste, optimize resource usage, and maintain cost-effective production practices.
• Support mail, shipping, and courier operations, assist with office setup, and coordinate maintenance requests with vendors and building management.
• Maintain organized conference rooms, common areas, and supply spaces while managing inventory and reordering as needed.
• Aid in office moves, workstation setups, and general facilities-related requests to ensure a seamless workplace experience.
• Provide responsive, professional support to attorneys and staff, offering guidance on document solutions and keeping stakeholders informed on project status.

Requirements

• Education: High school diploma required; associate degree or technical training preferred.
• Experience: At least 2 years in a production document processing or similar environment, with prior law firm service center experience strongly preferred; minimum 1 year of direct customer service experience.
• Technical Skills: Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe tools, scanning platforms, and document technologies including DMS and OCR.
• Equipment Expertise: Ability to operate large-scale reprographic and production equipment with confidence and precision.
• Communication: Strong written and verbal communication skills with a customer-focused, service-oriented mindset.
• Organization & Detail Orientation: Proven ability to manage multiple tasks, maintain accuracy, and meet deadlines in a fast-paced setting.
• Physical Requirements: Ability to lift up to 50 pounds and remain standing for extended periods as needed.
• Adaptability: Flexibility to work overtime with minimal notice and support evolving operational demands.
• Efficiency & Problem-Solving: A proactive approach to troubleshooting issues, improving workflows, and supporting operational excellence.

Qualifications

• Ability to lift up to 50 pounds and remain standing for extended periods as needed.
• Flexibility to work overtime with minimal notice and support evolving operational demands.
• A proactive approach to troubleshooting issues, improving workflows, and supporting operational excellence.

Skills

• Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Adobe tools
• Scanning platforms
• Digital document technologies including DMS and OCR
• Large-scale reprographic and production equipment operation

Benefits

At Kirkland & Ellis, we offer a competitive benefits package that includes:

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development opportunities

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours to accommodate the needs of the team and clients.

Contact Information

To apply, please click "Apply Now" and submit your resume. For more information about Kirkland & Ellis, visit our website at [insert link].