Operations Assistant

Job Summary

The Operations Assistant is an entry-level position designed for individuals seeking to begin a career in operations, supply chain, or business administration. The Operations Assistant provides administrative and operational support to ensure efficient day-to-day business operations. This position serves as a key liaison between customers (internal & external), suppliers, purchasing, accounting, and internal operations while maintaining accurate data within the company's ERP system.

About the Role

This position is primarily performed in an office environment with regular interaction in a manufacturing facility. The employee will routinely communicate with customers, suppliers, and internal departments while supporting daily operational activities.

Responsibilities

• Enter and Maintain customer, supplier, and material master data within the ERP system
• Create and maintain purchase orders, sales orders, work orders, and inventory records
• Verify data accuracy and resolve discrepancies
• Aid with ERP data cleanup, reporting, and process improvements
• Support ERP implementation, upgrades, and user training as needed
• Cook up and maintain profiles and documentation for new customers and suppliers
• Collect required tax forms, banking information, certificates, and contractual documents
• Coordinate with Sales, Finance, and Operations to ensure documentation accuracy
• Maintain organized documentation records
• Resolve routine requests while prioritizing complex matters appropriately and professionally
• Maintain positive business relationships through professional communication
• Prepare correspondence, reports, presentations, and meeting materials
• Maintain document control and record retention
• Aid with document control procedures
• Support special projects as assigned
• Develop and implement operational procedures and best practices
• Aid with continuous improvement initiatives related to the department and organization
• Coordinate activities across sales, operations, and technical support functions to ensure timely execution of customer requirements
• Maintain records and documentation in accordance with company procedures and quality requirements
• Support compliance with company safety, quality, and environmental policies

Qualifications, Skills, & Experience

• Education: Associate degree in Business Administration, Supply Chain, Accounting, Operations, or related field preferred
• Experience: 3+ years of administrative or operations support experience
• Experience: Using ERP systems
• Experience: Supporting purchasing, manufacturing, or engineering operations
• Skills: Strong ERP system proficiency, Excellent organizational and time management skills, Strong attention to detail and accuracy, Outstanding verbal and written communication skills, Exceptional interpersonal skills with the ability to build positive working relationships, Strong problem-solving abilities, Professional demeanor with excellent customer service skills, Ability to communicate in a clear, professional, and effective manner, both verbally and in writing, Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams, Basic understanding of accounting and procurement workflows

Physical Requirements

Prolonged periods sitting at a computer workstation
Occasional walking throughout manufacturing and warehouse areas
Ability to lift up to 20 pounds occasionally