Operations Assistant

About the role

The Office of Residential Life manages the Key Services Center, a 24/7 operation, in support of the residential student experience. The Operations Assistant is responsible for handling Key Room operations and student lockouts during overnight and weekend shifts.

Responsibilities

• Maintain security of keys and track lock changes and lockouts for billing purposes.
• Communicate pertinent information concerning department policies and procedures related to student lockouts and other key processes.
• Support the safety and security of 49 residential facilities with over 5,400 beds managed by Residential Life.

Requirements

• High school or GED required.
• 1-3 years' experience working in an office environment and/or customer service preferred.

Qualifications

• Demonstrated skills in customer service, particularly with ability to defuse tense situations.
• Ability to establish and maintain collaborative working relationships with students, parents, student organizations, and staff.
• Strong organizational, administrative, and time-management skills, plus attention to detail.
• Ability to multi-task required.
• Demonstrated computer proficiency and continued interest in enhancing skills in: Microsoft Office, Excel, Word.
• Ability to react quickly and shift priorities when needed.
• Possesses a willingness and ability to support a diverse and inclusive campus community.
• Ability to maintain confidentiality.
• Sensitivity to and understanding of diverse perspectives that students and families bring to Brown, and that colleagues bring to their work – including those of academic, socioeconomic, culture, race and ethnicity, nationality, ability, gender, sexual identity, and intersectional identities.
• Demonstrated excellent attention to detail and accuracy.
• Must be able to walk and stand for extended periods.
• Must be able to climb stairs throughout the duration of shift.
• Must be able to work under adverse temperatures and/or weather conditions.
• Valid Driver’s License required.

Benefits

• All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.
• To learn about benefits at Brown University, visit the Brown University benefits page.
• Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities.

Pay

• The pay for this position is commensurate with experience.

Schedule

• The schedule is 3rd shift (12am-8am) with alternating weekends off as outlined below:
• Week 1 - 12am-8am Sunday - Tuesday (Off Wednesday, Thursday, Friday, Saturday)
• Week 2 - 12 am-8am Saturday - Tuesday (Off Wednesday, Thursday, Friday)