Operations Assistant

About the role

Ark is looking for an energetic and customer-focused Operations Assistant to join our growing team. The Operations Assistant plays a vital role in the customer’s experience at Ark as they are often the first point of contact with our customers. This is a full-time, on-site position located at the Dulles Data Center.

Responsibilities

• Manages a ticket queue and escalate issues to appropriate team members
• Manages ordering and stocking of office and break room supplies
• Performs immediate cleaning duties necessary to maintain a clean and safe facility
• Performs other maintenance duties as assigned by the Director of Data Center Operations
• Manages incoming and outgoing shipments, including preparation of outgoing packages, return shipments, and receipt of deliveries
• Manages bi-annual physical access audits for colocation customers
• Manages conference room reservations requested by internal team members or customers
• Creates purchase orders and places material orders with vendors
• Assists with coordinating planned PM events with DC Manager
• Handles new customer security registration for physical access to facility
• Handles temporary badging for visitors/vendors/contractors
• Supports escort of visitors/vendors per ticket request, as needed
• Assists with documenting circuit handoffs utilizing DC Operations cross connect record workbook
• Assists with document management and quality assurance for all DC Operations information
• Checks PO Box at least weekly and sorts/delivers mail to everyone in the office
• Stays current with Data Center training on processes and procedures as they are created or revised and as directed by the Director of Data Center Operations
• Ability to support Data Center Audits and Certifications
• Additional duties, as assigned

Requirements

• 2+ years of customer service experience
• Proficient with Microsoft Office applications
• Effectively communicate, orally and in writing
• Understand and follow oral and written instructions
• Ability to prioritize and manage multi-functional tasks
• Ability to work effectively under pressure, and against strict time constraints
• Ability to work individually or as a team member in a cooperative work environment

Working Conditions

• Office based with access to areas of the data center
• Regularly lifting up to 20 pounds

Pay

The compensation for this position is $33,990–45,000 annually. Final offer amounts are determined by multiple factors including experience and skillsets.