Operations Asset Technician, Salt Lake City, UT

The Role

The Associate Asset Technician plays a critical role in ensuring employees have reliable, secure, and properly configured technology throughout the asset lifecycle. This includes managing the warranty process, deploying assets, and disposing of devices securely.

Responsibilities

• Manage the end-to-end warranty repair process for laptops and tablets.
• Clean, image, configure, deploy, and dispose of technology assets throughout their lifecycle in accordance with asset management standards.
• Partner with Site Support and Talent Lifecycle Management teams to ensure asset return policies and action items are completed.
• Assign laptop assets to users within ServiceNow and maintain detailed asset records, including repair and maintenance documentation.
• Perform secure data wipes on devices prior to disposal to ensure organizational data protection.
• Cook up and organize disposal pickups with approved e-recycling vendors.
• Upgrade laptop RAM and storage components to meet organizational standards.
• Perform monthly stockroom audits and maintain accurate inventory records.
• Receive and process purchased assets (Computers, Consumables, etc).
• Data recovery from returned devices.
• Maintain/organize stock rooms.

Requirements

• A high school diploma.
• 3 years of experience directly handling and managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices.
• 2 years of experience replacing hardware components.
• 1 year of experience managing a warranty process with multiple vendors and stockroom management/maintenance.
• A+ Certification.
• Advanced knowledge of laptop hardware configurations, including Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface devices.
• Advanced knowledge of Windows 7+ and macOS 10.12+ operating systems.
• Foundational knowledge of endpoint monitoring and management tools, including Ncentral, JAMF, Intune, and Azure AD.
• Proven track record of safely repairing and replacing computer hardware components.
• Strong ability to multitask, prioritize work, communicate effectively, and adapt in a fast-paced team environment.
• Ability to manage vendor relationships and drive best practices related to warranty repairs and asset disposal.

Bonus Points

• 4 years of experience directly handling and managing laptops, tablets, and peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices.
• 2 to 3 years of experience replacing hardware components, managing a warranty process with multiple vendors, and maintaining stockroom operations.
• Experience working with ServiceNow.

What You'll Bring

• High School diploma.
• 3 years of experience directly handling and managing laptops, tablets, peripherals, troubleshooting, maintaining, and configuring Windows and Apple devices.
• 2 years of experience replacing hardware components.
• 1 year of experience managing a warranty process with multiple vendors and stockroom management/maintenance.
• A+ Certification.
• Advanced knowledge of laptop hardware configurations, including Lenovo ThinkPads, Apple MacBooks, and Microsoft Surface devices.
• Advanced knowledge of Windows 7+ and macOS 10.12+ operating systems.
• Foundational knowledge of endpoint monitoring and management tools, including Ncentral, JAMF, Intune, and Azure AD.
• Proven track record of safely repairing and replacing computer hardware components.
• Strong ability to multitask, prioritize work, communicate effectively, and adapt in a fast-paced team environment.
• Ability to manage vendor relationships and drive best practices related to warranty repairs and asset disposal.

Impact at WGU

This position is responsible for laptop and tablet warranty management, hardware repairs, asset deployment, inventory control, and secure disposal processes. Success in this role requires strong technical expertise, attention to detail, and a commitment to delivering an exceptional internal customer experience.

Work Location

This is a full-time, in-office position requiring five days per week in our Salt Lake City, Utah office, designed to foster the collaboration and connection that fuel our best work.

Additional Information

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.