Operations ASM

About the role

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Assistant Store Manager, this means:

• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Leading a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store.
• Accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
• Providing full leadership over the store at times, collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
• Role-specific assignments and priorities will be tailored to front-end and back-end operations. Furthermore, this individual may be asked to rotate through Merchandising and Specialty assignments for the purpose of cross-training and development.

Responsibilities

The Operations Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Operations Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.

• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
• Providing full leadership over the store at times, collaborating with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.
• Role-specific assignments and priorities will be tailored to front-end and back-end operations. Furthermore, this individual may be asked to rotate through Merchandising and Specialty assignments for the purpose of cross-training and development.

Requirements

Minimum Qualifications:

• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Preferred Qualifications

Bachelor's degree, certification, or background in retail store freight flow logistics.

• 5 years of experience leading support/operations associates in a retail or consumer service industry.
• 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Benefits

Pay Range: $62,000.00 - $104,000.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.