Operations and Performance Analyst

Seattle Parks and Recreation (SPR) is a national leader and innovator in providing safe, accessible public spaces—including parks, community centers, specialty gardens, and swimming pools—to residents of all ages. The organization’s mission is to equip employees and the public for well‑being, supporting healthy people, a thriving environment, and a vibrant community through equity, inclusion, and excellent customer service.

Responsibilities

• Conduct detailed studies of informational, operational, and management challenges to identify program, workflow, and system needs.
• Perform data collection, entry, and verification to ensure accuracy, consistency, and reliability across multiple systems.
• Design, build, and maintain databases to support efficient data storage, retrieval, and reporting functions.
• Develop dashboards and data‑visualization tools to track key performance indicators, highlight trends, and support data‑driven decision making.
• Review and confirm key performance indicators to ensure data integrity, reliability, and consistency across reporting systems.
• Analyze operational data and management information to identify inefficiencies, gaps, risks, and improvement opportunities.
• Evaluate current processes, procedures, and systems and prepare recommendations to enhance performance, productivity, and service delivery.
• Prepare comprehensive written reports, summaries, and memorandums detailing analytical findings, insights, and proposed solutions.
• Track and monitor program metrics and workflow data to assess progress, identify deviations, and provide timely updates to leadership.
• Develop and maintain data‑tracking tools, logs, spreadsheets, and reporting systems to support ongoing monitoring and evaluation.
• Assist in the design, implementation, and testing of automated and manual management information systems.
• Apply management and systems analysis techniques to support budgeting, forecasting, workload scheduling, staffing analysis, and resource optimization.
• Create flow charts, block diagrams, organization charts, and other visual aids to illustrate system workflows, decision processes, and recommended changes.
• Work with leadership and stakeholders to gather data, complete cost‑benefit studies, and evaluate operational effectiveness.
• Support the procurement and integration of new equipment, software, and technology solutions, ensuring compatibility with existing workflows and data systems.
• Develop training materials and deliver training sessions to users on new systems, dashboards, data tools, and reporting processes.
• Perform other related duties of a comparable level/type as assigned.

Qualifications

• Minimum two years of experience in systems, operational, procedures, research, or analysis.
• Bachelor’s degree in business or public administration, finance, computer science, or a related field, or an equivalent combination of education, training, and experience.

Desired Qualifications

• Education or training in statistics, epidemiology, data science, or a related analytical field.
• Experience with data systems, including building or improving databases and reporting tools.
• Skill in quantitative and qualitative evaluation, including designing tools, interpreting results, and making evidence‑based recommendations.
• Proficiency with tools such as Excel, R, Python, SQL, or dashboards like Power BI or Tableau.
• Understanding of performance measurement and ability to use statistical methods to validate key indicators.
• Ability to translate complex datasets into clear insights and comprehensive reports for diverse audiences.
• Ability to use analytical or epidemiological methods to identify trends, forecast needs, and support data‑informed decisions.

Pay

The full salary range for this position is $47.39 to $55.19 per hour.

Schedule

Work‑from‑home two days per week; in‑office three days per week.

Benefits

Seattle employees receive a comprehensive benefits package that includes vacation, holiday, and sick leave, as well as medical, dental, vision, life, and long‑term disability insurance for employees and their dependents. Additional details are available on the City of Seattle’s human resources website.

Core Competencies

• Accountability & Action – taking responsibility for goals, tasks, and quality of work.
• Equity and Inclusion – supporting the Race and Social Justice Initiative and workforce equity.
• Communication – sharing information effectively across diverse audiences.
• Service – basing decisions on the needs and priorities of the City.
• Teamwork – collaborating with internal and external partners to achieve group goals.