Operations and Innovation - Sr. Operations Analyst, Student Finance

Opportunity

The Sr. Operations Analyst, Student Finance role at DeVry University is a high-impact, technology-enabled position responsible for driving end-to-end operational excellence across the Student Financial lifecycle.

Responsibilities

• Performs processing across Student Finance functions to maintain operational fluency and support priority workloads.
• Serves as a cross-functional SME across Student Financial Aid, Billing, and Payment systems.
• Executes and validates complex financial transactions, ensuring data integrity across systems.
• Supports escalations and exception handling requiring deep system knowledge.
• Leads optimization of Student Financial systems and workflows.
• Designs and implements automation solutions using Power Automate, or other automation and AI platforms, Power Query, and reporting tools.
• Partners with IT to define system requirements and enhancements.
• Drives improvements in audit, reconciliation, and compliance processes.
• Eliminates manual work through automation and process redesign.
• Promotes AI-driven operational improvements.
• Analyzes data across systems to identify trends and risks.
• Develops KPI dashboards, operational scorecards, and performance monitoring frameworks that support management decision-making.
• Supports capacity planning, workload forecasting, and scalability assessments across Student Finance operations.
• Establishes data validation and monitoring frameworks.
• Maps and redesigns workflows, using visualization tools, to improve efficiency and scalability.
• Maintains SOPs and process documentation utilizing best practices.
• Applies design thinking, systems thinking, and data-driven methodologies to identify root causes and develop sustainable solutions.
• Conducts process experiments, pilots, and proof-of-concepts to validate proposed operational improvements and emerging technologies.
• Supports project planning, requirements gathering, user acceptance testing, implementation activities, and post-launch performance measurement.
• Evaluates emerging technologies and industry best practices and recommends solutions that improve organizational effectiveness and student experience.
• Drives measurable improvements in performance metrics.
• Acts as a liaison between Student Finance, IT, and Operations teams.
• Supports project execution and ensures successful implementation.
• Contributes to training and change management efforts.
• Facilitate workshops and discovery sessions to translate business needs into digital capabilities.

Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field.
• 4–6+ years of experience in student finance operations or process optimization.
• Experience with systems such as Banner, Salesforce, & ProSAM or other Financial Aid Management systems.
• Experience with Federal Student Aid, 3rd party billing, and VA web-based applications.
• Maintain access to federal systems, which requires no defaulted federal student loans.
• Strong technical proficiency in Excel, Power Query, Power Automate, and Power BI or equivalent technologies.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities and work independently.
• Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment.