Operations and Customer Quality Engineer II - (E2)

Who We Are Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

About the role

As a Factory First Response Engineer, you will be responsible for identifying, assessing, and resolving quality issues that impact manufacturing operations, product quality, and business performance. This role applies engineering, analytical, and problem-solving skills to investigate complex issues, evaluate risk, determine appropriate containment actions, and drive sustainable corrective actions. The position requires the ability to evaluate problems from both a technical and operational perspective while making data-driven decisions in a fast-paced manufacturing environment. Successful candidates are naturally curious, technically strong, and capable of connecting individual quality events to broader process, product, or operational risks. They are comfortable working through ambiguity, leading investigations, and driving improvements that prevent issues from recurring.

What Success Looks Like The ideal candidate is an engineer who enjoys solving difficult problems, understanding how systems interact, and turning data into actionable decisions. They can evaluate issues from both a technical and operational perspective, identify risks before they become larger disruptions, and drive improvements that strengthen manufacturing performance, product quality, and overall business results.

Responsibilities

• Investigate product, process, material, and manufacturing-related quality issues to identify root cause and determine effective corrective actions.
• Assess quality risks and evaluate potential impacts to manufacturing operations, product performance, customer requirements, and business objectives.
• Analyze quality, operational, manufacturing, and supplier performance data to identify trends, recurring issues, and emerging risks.
• Develop and implement containment, corrective action, and preventive action strategies that protect manufacturing operations and improve product quality.
• Utilize engineering drawings, specifications, reliability data, test results, and operational information to