Operations Analytics Lead

About the role

Department Summary: Student Resolution Resources (SRR), a unit in the Division of Student Life, promotes a safe and scholarly community in which students navigate conflict and accountability in a respectful and reflective manner. We offer a spectrum of resolution pathways that are educationally focused, student-centered, accountability-oriented, and restorative in nature.

Position Summary This position supports SRR in a high-volume office environment by managing, analyzing, and reporting on complex data within a compliance-driven setting and decision-making on sensitive record disclosure. This role designs and delivers accurate and insightful reports, supports business systems and process improvements and institutional compliance with federal and state regulations, in collaboration with Student Life Technology Solutions (SLTS). Success in this role requires strong analytical skills, a keen attention to detail, and an appreciation for the critical role data plays in supporting decision-making and strategic communications. The ideal candidate is professional, discreet, and comfortable handling sensitive information. They are proactive, adaptable, and thrive both independently and as part of a collaborative team. Expertise is required in case management systems, compliance standards, and advancing institutional risk mitigation strategies, with direct influence on legal, reputational, and operational outcomes. Excellent organization, reliability, and communication skills, as well as a commitment to continual learning, will further contribute to success in this position. This position will have a dotted functional reporting line to Student Life Technology Solutions.

Responsibilities

• Records Disclosure, Subpoena Response, & Compliance (30%) Leads all records disclosure processes in coordination with federal requestors, external stakeholders, internal university units, and other entities seeking student-related data for legitimate and legally allowable purposes.Interprets subpoenas and applies federal/state law (FERPA, VAWA, Clery, and others) to strategic decisions regarding record disclosure to government contractors and professional/medical schools on behalf of the institution.Exercises individual judgment in balancing institutional policy with privacy obligations, and establishes protocols for the disclosure of sensitive records to internal and external parties.Sets strict compliance standards for the handling of confidential student data, oversees risk prevention protocols, and ensures responsible stewardship of sensitive information.Engages directly with the Office of General Counsel on disclosure and compliance matters.Clearly communicates compliance decisions and requirements to senior staff and institutional partners, providing guidance and maintaining discretion.
• Business Process Improvement, Analytics, & Database Management (30%) In collaboration with SLTS, design, create, export, and present data-driven qualitative and quantitative reports for a range of stakeholders to meet business and compliance needs.Create and maintain internal Advocate data dashboards to inform leadership groups, collaborate with SLTS on dashboards combining external data sets.Respond efficiently to high-volume internal and external vetting requests by accurately interpreting and sharing relevant information.Regularly conduct audits of records to identify and correct gaps