Operations Analyst, RI Operations

About the Role

AWS is seeking a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. The role is suited for a motivated self-starter who is excited to escalate systemic issues, identify opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.

Key Job Responsibilities

• Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
• Occasionally act as escalation point for Reservation Product requests and issues
• Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
• Vocally self-critical to allow for self-correction of errors
• Communicate effectively across all related channels to ensure transparency of process
• Occasionally retrieve and evaluate data using Excel and other data management/BI systems

Basic Qualifications

• Bachelor's degree or equivalent in Business, Accounting, or a related field
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas
• 1+ years of analytics and/or operations experience
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP)
• Experience performing data analysis and troubleshooting data integrity issues
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance and option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support and Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

• USA, VA, Arlington: $56,800.00 - $99,300.00 USD annually
• USA, WA, Seattle: $80,200.00 - $99,300.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

This response is AI-generated, for reference only.