Operations Analyst - Onsite

Genesis10 is seeking an Operations Analyst – Onsite for a Global Financial Institution located in Brea, CA. This is an 8‑month contract opportunity.

Pay

Up to $29.61 per hour.

Responsibilities

• Perform back‑office functions including general accounting, reconciliation, signature verification, research, file maintenance, and operational compliance.
• Handle ACH processing and returns, adjustments, and encoding errors.
• Process activity on controlled accounts and reconcile RITS/Official Check Balancing.
• Manage customer telephone transfers and associated reporting.
• Address IRS backup withholding, year‑end tax reporting, and annual state escheatment/dormant accounts.
• Support online banking and cash management services.
• Process IRA accounts, Reg CC holds, levies, subpoenas, and NSF reporting.
• Order branch cash and reconcile the bank’s cash vaults.
• Open and maintain retirement accounts and process retirement transactions.
• Troubleshoot, research, and resolve customer concerns and provide error resolution.

Requirements

• 3–5 years of experience in a similar role.
• Good working knowledge of all central operations functions, products, procedures, and compliance.
• Excellent written and oral communication skills.
• Strong analytical ability with active listening skills.
• Ability to work accurately with close attention to detail.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative, prioritize tasks, and manage time and problem‑solving effectively.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.
• Only candidates available and ready to work directly as Genesis10 employees will be considered.

Benefits

• Access to hundreds of clients, many with long‑term relationships with Genesis10.
• Career‑home opportunities within Genesis10.
• Experienced, caring recruiting team (average 7+ years of experience).
• Behavioral health platform.
• Medical, dental, vision coverage.
• Health Savings Account.
• Voluntary hospital indemnity (critical illness & accident).
• Voluntary term life insurance.
• 401(k) plan.
• Sick pay (where applicable).
• Commuter benefits (Dallas, NYC, SF, and Illinois).