Operations Analyst - Expense Review Team

Responsibilities

• Review employee expense reports for accuracy and compliance with client expense policies.
• Verify supporting documentation and identify discrepancies before processing reimbursements.
• Process expense reports within established service level agreements.
• Respond to employee questions regarding expense policies and Concur via phone, email, and chat.
• Research and resolve escalated expense reimbursement inquiries.
• Support quality assurance activities to ensure consistent, high-quality processing.
• Partner with internal teams to improve operational efficiency and customer experience.

Requirements

• Experience using Concur or a similar expense management platform.
• Strong attention to detail with the ability to maintain accuracy in a high-volume environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Able to prioritize multiple tasks and adapt to changing business needs.
• Customer-focused mindset with strong problem-solving skills.
• Fully fluent in English and Spanish.
• Ability and willingness to work in the New York office five (5) days per week.

Qualifications

• Experience in a similar role preferred.
• Knowledge of financial regulations and compliance standards.
• Understanding of corporate travel policies and procedures.

Skills

• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to manage multiple tasks simultaneously.

Benefits

• Competitive compensation package based on experience and performance.
• Flexible working hours.
• Professional development opportunities.
• Health insurance benefits.
• Employee assistance program.

Pay

The target base salary for this role is $80,000-$130,000, depending on experience and qualifications.

Schedule

This is a full-time (Onsite) position.

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology, and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. For more information, visit www.eclerx.com. You can also find us on: LinkedIn, Indeed, and Glassdoor.

We are also committed to protecting and safeguarding your personal data. Please find our policy here.

Equal Opportunity Employer

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.