Operations Analyst

Responsibilities

• Receives wire requests from customers and validates their authenticity by verifying customers' signatures and confirming wire details over a recorded telephone line.
• Log wire requests by customers and branches and those delivered from other departments.
• Process the wire transfer instructions through the Wire Transfer and SWIFT systems.
• Processing and repairing of online customer initiated wires and FX wires.
• Effective analysis of wire information to accurately execute payments to correspondent banks.
• Analysis of on-line information and resolution of customer issues.
• Keep abreast of regulatory changes and departmental policy changes.
• Provide support to Department Manager in Departmental projects, defining and recommending procedural changes.
• Processing and repairing of online customer initiated wires.
• Assisting managerial staff with test and implementation of major/minor updates to core systems.