Operations Aide

FLSA Status: Non-Exempt | Department: Client Services Program | Reports to: Crisis Intervention Manager

About the role

The Operations Aide is responsible for transporting clients to and from appointments, interviews, and resources to assist in overcoming the abuse they have experienced.

Schedule

• 40 hours weekly minimum or as necessary to achieve program objectives, tasks, activities, and responsibilities
• Typical work schedule (with flexibility to meet client transportation needs):
  • Sunday: Off
  • Monday: 8:30 am to 5:30 pm
  • Tuesday: 8:30 am to 5:30 pm
  • Wednesday: 2nd & 4th 6:30 am to 2:30 pm
  • Thursday: 8:30 am to 5:30 pm
  • Friday: 8:30 am to 5:30 pm
  • Saturday: Off
• Ability to work untraditional hours, evenings, and weekends

Responsibilities

• Provide transportation assistance for shelter, hotel, and non-residential clients
• Schedule and maintain a weekly calendar of approved client transportation
• Complete proper documentation of client transportation and submit logs weekly for service documentation
• Assist with weekly walk-through of agency vehicles (4 vans) to ensure proper maintenance, cleanliness, and upkeep
• Assist the Donation Center & Client Closet operations by picking up and dropping off donations from the community for clients
• Answer the Agency’s crisis intervention via the agency’s 24-hour hotline
• Other duties as assigned

Requirements

• Minimum of 1 year experience in transportation services
• Possession of valid, non-suspended Texas Driver’s License
• High School Diploma or GED equivalent
• Must pass a criminal background check, motor vehicle report, and reference checks
• Must have a clean driving record, automobile insurance coverage, and be insurable
• At least 3 years of verifiable driving experience
• Ability to lift/carry/move a minimum of 40 lbs. for an extended distance

Skills

• Strong communication skills
• Planning and organizational skills to effectively manage transportation needs
• Ability to work with diverse clients and maintain appropriate boundaries

Pay

$37,200 per year ($17.88 per hour)