Operations Aide

About the role

MISSION STATEMENT: Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW: The Operations provides overall supervision and support in the Residential program to ensure the timely execution of facility schedule and patient transportation.

Responsibilities

• Coordinate and verify patient movement.
• Report incidents, accidents and patient concerns or problems to appropriate clinical staff.
• Document status of facility in proper log book.
• Monitor patient conduct and overall behavior during tour of duty.
• Distribute patient’s property, mail while conducting inspections for contraband according to established organizational policy.
• Conduct crisis intervention counseling to patients exhibiting disruptive/unusual behavior.
• Conduct rounds on an hourly basis to assess patient conduct and ensure the ongoing safety and cleanliness of the facility.
• Perform other duties as assigned.

Requirements

• High School diploma required.
• 1 year related counseling experience in Substance Abuse/Mental Health.
• Excellent organizational, reporting, recordkeeping skills.
• Ability to effectively communicate orally and in writing.
• Ability to organize and maintain detailed records; complete necessary paperwork and meet deadlines.
• Ability to make decisions based on education preparation and experience, which reflect consistency with Agency philosophy, policies and procedures, standards of care and review body requirements.
• Bilingual – Spanish speaking a plus.

Benefits

• Competitive salary.
• Medical, dental, and vision coverage.
• Generous paid time off, including vacation days and paid holidays.