Operations Agent - OMA (Part-Time)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate, navigation, legal, EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. Prefer few substantive sections over many thin ones. We need to parse the posting. Key content: - Department Ground Operations (maybe not needed) - Our Company Promise (maybe not needed? It's a statement about commitment; could be considered "About the role"? Might be considered "About the role" or "Company Overview". The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include "About the role" heading with the company promise and description of role. - Job Description: For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Nebraska. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Operations Agent position at OMA within the last 12 months.*** (This is eligibility criteria; could be part of Requirements or Qualifications.) - Pay & Benefits: Pay of $21.01 per hour*, with opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings**Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***Competitive health insurance for you and your eligible dependentsSouthwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.Explore more benefits you’ll love: https://careers.southwestair.com/benefits - Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent - Additional details: This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup - Responsibilities: list of duties (long list). We'll need to output as

  • items. - Knowledge, Skills And Abilities: list of abilities. - Education: No education requirement. - Experience: Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions - Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements; Must possess a valid state motor vehicle operator's license; May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights - Physical Abilities: Must be able to lift and move items of 70 pounds and/or more; Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods; Must be able to carry heavy items up and down jetway stairs; Must maintain the ability to wear prescribed uniforms - Other Qualifications: Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines; Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986; Must be at least 18 years of age; Must be able to comply with Company attendance standards as described in established guidelines; Ability to work shift work and/or overtime; Foreign language skills are desirable, but not required; The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. - Pay Rate $21.01 (already covered) - Southwest Airlines is an Equal Opportunity Employer. (EEO boilerplate - remove) - Please print/save this job description because it won't be available after you apply. (application instruction - remove) - Job Posting End Date 09/25/2026 (metadata - maybe drop or short p) We need to remove boilerplate: EEO, equal-opportunity, scam-warning, duplicated lines, application instructions. Also remove navigation/cookie/legal. We need to keep substantive info: company promise, role description, eligibility (Nebraska resident, not interviewed etc), pay, benefits, responsibilities, knowledge/skills/abilities, education, experience, licensing/certification, physical abilities, other qualifications (citizenship, age, appearance, attendance, shift work, foreign language desirable), schedule info (part-time, 32 hours over 5 days, training, shift details, CBA, seniority, overtime, etc). Also maybe include "About the role" covering company promise and role description. We need to decide sections: Could combine some. Possible sections: - About the role (company promise + role description + maybe eligibility? Could be separate "Requirements" for eligibility.) - Responsibilities (list) - Requirements (could include eligibility, education, experience, licensing, physical abilities, other qualifications? But we have separate headings for Qualifications, Skills, etc. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: - About the role: company promise + role overview (maybe also eligibility? but eligibility is more requirement.) - Responsibilities: list of duties. - Requirements: maybe eligibility (Nebraska resident, not interviewed, citizenship, age, etc). Could also include education (no requirement) and experience (preferred). But we also have Qualifications and Skills sections. - Qualifications: maybe licensing/certification, physical abilities, other qualifications (appearance, attendance, shift work, foreign language). Could also include knowledge, skills, abilities? Actually Knowledge, Skills And Abilities is a separate list; could go under Skills. - Skills: knowledge, skills, abilities list. - Benefits: list of benefits. - Pay: pay rate and increase info, overtime, shift premiums. - Schedule: part-time details, training, shift length, CBA, seniority, overtime, etc. We need to avoid empty sections. Ensure each heading has substantive content. We must not include filler like "commensurate with experience". Not present. We need to output only HTML fragment, no /, no markdown. Let's craft. First, About the role: include company promise paragraph and role overview paragraph (the "Looking for a role where you help flights take off safely..." paragraph). Also maybe include the eligibility about Nebraska resident and not interviewed? That seems more like a requirement. We'll put that in Requirements. Responsibilities: we need to output each duty as
  • . The responsibilities list is long; we need to capture each bullet. The text after "Responsibilities" includes many sentences separated by line breaks? It's a paragraph with many duties separated by spaces? Actually it's a paragraph with many duties separated by spaces and maybe line breaks. We need to split into items. We can approximate by splitting at each sentence that starts with a verb? But we need to preserve ALL substantive information; we cannot invent or summarize away detail. We need to output each duty as separate
  • but we must not lose any detail. The original text is a long paragraph with many duties separated by spaces but no explicit bullet markers. We need to convert to list items while preserving all info. We could keep as a single

    but instruction says use

    • for any list of duties/requirements/benefits. So we need to make a list. We need to parse the responsibilities text into logical items. Let's extract responsibilities text: "Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boarding and deplaning CustomersWorks with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding countsChecks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to rampWrites and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated StationsReceives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operationsPrepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessaryProperly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on dutyProvides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnelResponsible