Operations Advisor - Jacksonville, FL

About the role

This role is dedicated to 4-wall restaurant operational excellence, with a clear focus on in-restaurant processes, procedures, and execution fundamentals that drive great guest experiences and franchisee profitability.

Responsibilities

• Improving operational performance across assigned franchise organizations and restaurants within a defined market.
• Partnering with franchisees, restaurant and above-restaurant leadership teams, and internal partners to strengthen daily execution inside the four walls of the restaurant.
• Partnership with the Franchise Operations Partner (FOP) to support franchisee relationships and business priorities within a designated U.S. region.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.

Requirements

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent).
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market they support to enable frequent restaurant presence and rapid response.
• Travel required approximately 70%, primarily within the assigned market.

Qualifications

• Prior Pizza Hut operations experience is a plus but not required.
• Experience supporting franchise systems or working in a highly decentralized, multi-operator environment.

Skills

• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.

Benefits

• Competitive salary and benefits package.
• Opportunity to innovate within a global brand and make a significant impact.
• Collaborative, fast-paced work environment with a focus on professional growth and development.

Pay

Salary Range: $99,000 - 105,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Schedule

Travel required approximately 70%, primarily within the assigned market.