Operations Advisor - Charlotte, NC

About the role

The Operations Advisor role is dedicated to enhancing operational excellence in 4-wall restaurants, focusing on processes, procedures, and execution fundamentals that drive great guest experiences and franchisee profitability.

Responsibilities

• Partner with franchisees and restaurant leadership teams to improve in-restaurant execution, consistency, and performance.
• Drive improvement in key operational metrics by coaching restaurant leaders and above-restaurant teams on effective restaurant processes, procedures, and execution fundamentals.
• Provide hands-on, in-restaurant coaching focused on food quality, speed, accuracy, cleanliness, safety, and team execution.
• Lead or support workshops, bootcamps, and in-restaurant training sessions to build operational capability and accountability at the restaurant level.
• Uphold Pizza Hut brand standards by identifying execution gaps, advising on corrective actions, and reinforcing proven operational practices.
• Conduct operational performance diagnostics to identify root causes of underperformance within the four walls of the restaurant.
• Develop clear, actionable improvement plans in partnership with franchisees and restaurant leaders, and collaborate with the Franchise Operations Partner (FOP) to ensure follow-up and sustained execution.
• Support the rollout of new initiatives by building franchisee buy-in, assisting with training, and providing on-the-ground implementation support.
• Build strong, trusted relationships with restaurant managers, above-restaurant leaders, and franchise leadership to enable sharing of best practices and continuous improvement.
• Deploy based on FOP business planning to support critical initiatives and underperforming restaurants with targeted, hands-on operational support.

Requirements

• 8+ years of hands-on restaurant operations experience in QSR, restaurant, retail, food & beverage, or a similar industry.
• Demonstrated experience operating restaurants and leading restaurant teams across multiple roles and levels (e.g., General Manager, Area Coach, Multi-Unit Leader, Director, or equivalent).
• Strong understanding of 4-wall restaurant operations, including food execution, labor, service, cleanliness, safety, and shift-level accountability.
• Proven ability to coach, influence, and develop restaurant leaders through direct engagement and field presence.
• Strong root-cause problem-solving skills with the ability to translate insights into practical, executable action plans.
• Ability to build strong, credible relationships with franchisees and operations leaders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Must live within the market they support to enable frequent restaurant presence and rapid response.
• Travel required approximately 70%, primarily within the assigned market.

Qualifications

• Prior Pizza Hut operations experience is a plus but not required.
• Experience supporting franchise systems or working in a highly decentralized, multi-operator environment is preferred.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organized and detail-oriented.
• Effective problem-solving and decision-making abilities.

Benefits

Competitive salary and benefits package, including a salary range of $99,000 - 105,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.

Pay

$99,000 - 105,000 annually + bonus eligibility.

Schedule

Flexible schedule to accommodate the needs of the role and the franchisee network.