Operations Associate, Charlotte

About the role

Operations Associates (OAs) play an essential role at Gopuff, directly reporting to a Site Leader. You will accomplish a variety of operations responsibilities including picking, packing, receiving product both within our site and accompanying kitchen (if applicable), and working with our partner drivers. We're assembling a team of thinkers, dreamers, and risk-takers who are ready to help us reshape the world of retail.

Responsibilities

• Pick and pack items for dispatch to customers
• Receive and unpack pallets of product from vendors, ensure physical inventory count matches purchase order/invoice, and resolve discrepancies
• Manage inventory and re-shelving of canceled orders
• Clean and organize sales floor and overall facility
• Manage waste and spoilage through strict compliance with FIFO practice
• Contact customer for substituted or out-of-stock items
• Handle, scan, and move product in a safe and well-organized manner
• Stand, push, pull, squat, bend, reach, and walk during shifts
• Use carts, pallet jacks, dollies, and other equipment to move product
• Handle products that may contain tobacco, nicotine, and/or alcohol
• Work in freezer locations periodically throughout shifts
• Capability to walk several flights of steps periodically throughout the day
• Prepare quality beverages and food menu items for all customers by observing all recipes and presentation standards
• Ensure accuracy of all food and beverage packaged for delivery
• Follow health, safety, and sanitation guidelines for all products
• Receive and put away order/invoice, and resolve discrepancies when they do not match expiration requirements
• Maintain Kitchen Facility organization and standards to ensure resources can be accessed while managing waste and spoilage through mindful pouring and food preparation
• Prepare, package, and stage/handoff orders
• Conduct cycle counts to identify loss and improve in-stock position
• Ensure the Standards of Conduct policy is followed to provide a safe and inclusive work environment
• Assist General Manager and Shift Leads with all warehouse tasks when delegated

Requirements

• High School Diploma or GED Equivalent
• Experience working in a restaurant, retail, or warehouse environment (preferred, not required)
• Ability to work a fluid schedule and be available during peak shifts (1st, 2nd, 3rd shifts)
• General working knowledge of basic web-based software applications (e.g., Google G-Suite, Microsoft Office)
• Stand and walk for the duration of an assigned shift
• Lift up to 49 pounds (repetitively lift up to 20 lbs)
• Available to work flexible hours that may include mornings, evenings, weekends, nights, and holidays
• Strong work ethic, punctual, responsible, and honest
• Thrive in high-stress environments
• Effective communication skills
• Team-oriented, works well with and responds to others
• Positive attitude, helpful, and respectful
• Organized

Benefits

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

Pay

Compensation for U.S. locations is based on a cost-of-labor index for that geographic area. Example pay rate: Charlotte, NC: $13.00 per hour. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.