Operations Administrator, Housing

Principal Responsibilities

• Troubleshoot general operational concerns, identifying practical and cost-effective solutions.
• Identify recurring maintenance or operational issues and recommend improvements to strengthen building performance and efficiency.
• Support preventative maintenance efforts and overall building condition management.
• Oversee repair, maintenance, and improvement projects, including obtaining proposals, coordinating vendors, monitoring progress, and ensuring quality completion.
• Cook major repairs with the Managing Director of Housing.
• Cook move-ins.
• Ensure vendors are properly scheduled, supervised, and performing work in accordance with expectations.
• Ensure timely and proper documentation of procurement of supplies and services.
• Manage and track building violations across Met Council's properties, ensuring timely follow-up, corrective action, and resolution.
• Identify conditions that may lead to violations and take proactive steps to address issues and support ongoing compliance.
• Ensure timely completion of all required local law, elevator, boiler, and other required inspections, tests, and filings.
• Stay current on applicable building regulations, local laws, and compliance requirements and communicate updates to relevant staff.
• Prepare regular status reports on violations, open issues, and resolution progress for senior leadership.
• Maintain accurate records related to inspections, repairs, violations, vendor activity, and project status.
• Work closely with internal staff and external partners to support ongoing building operations and address property-related needs.

Competencies

• Well-organized and proactive
• Strong communication skills (written and verbal)
• Service-oriented mindset with strong multitasking ability
• Accountability and flexibility
• Ability to work well under pressure
• Strong problem-solving and decision-making skills
• Ability to manage vendors and ensure quality execution
• Ability to identify and proactively address compliance issues
• Ability to work independently and take ownership of responsibilities
• Strong working knowledge of building systems and operations

Education and Skill

• 2-3 years of experience managing building violations and compliance across a portfolio of properties
• Working knowledge of NYC regulatory agencies and requirements, including HPD, DOB, FDNY, and applicable local laws
• Experience supporting preventative maintenance, inspections, repairs, and building-related projects
• Knowledge of building systems, maintenance workflows, and operational best practices
• Proficiency in Microsoft Office, including Word, Excel, and Outlook

Physical Demands

• Required: Constantly walking, sitting, grasping, bending, stooping, squatting, computer input, finger dexterity and coordination of hand, eye and foot
• Frequently: Standing and climbing stairs; carrying laptop & files (approx. 8-10 lbs)
• Occasionally: Reaching above the shoulder, and lifting 5-25 pounds, pushing and pulling
• Ability to safely navigate obstacles in active construction/renovation sites

Special Requirements

• Ability to respond to building-related emergencies outside of standard business hours, as needed.
• Frequent travel between properties across New York City.

Compensation

$70,000 - $80,000 per year.

Benefits

• Major medical, dental, vision, and life insurance
• Pre-tax commuter benefits
• FSA
• 403(b) with employer contribution
• Plus generous vacation, sick leave, and holidays.