Operations Administrator

About the role

The Operations Administrator supports the Operations Manager and broader leadership team by ensuring operational systems, processes, and documentation are organized, efficient, and compliant. This role involves auditing workflows, supporting data tracking, and ensuring smooth communication between Operations, Sales, and Accounting.

Responsibilities

• Provide daily administrative support to the Operations Leadership, including task tracking and follow-ups.
• Maintain organized digital and physical records for all Operations departments.
• Keep an accurate directory of regional team contacts for easy access by leadership.
• Process Auditing & Compliance:
  • Audit administrative workflows across departments (Installation, Service, Project Management, etc.) for compliance.
  • Flag inconsistencies, missing documentation, or inefficiencies and report to leadership.
  • Support the creation and maintenance of standardized forms, checklists, and templates.
• Systems & Reporting:
  • Learn and use systems like RForce, Qlik, and other CRMs or reporting platforms.
  • Pull regular reports to validate that operations metrics are being tracked accurately.
  • Summarize key insights and provide data to support coaching and decision-making.
• Cross-Departmental Coordination:
  • Act as a bridge between Operations, Sales, and Accounting, ensuring everyone is aligned.
  • Support leaders with interdepartmental administrative tasks and follow-ups.
  • Track outstanding action items and ensure they're completed on time.
• Support to Operations Leadership:
  • Aid the Operations Manager, Production Manager, Director of Installation & PM, Service Supervisor, and other leaders with administrative tasks.
  • Keep leadership informed about critical deadlines, updates, or required actions.

Qualifications

• Proven administrative experience in an operations or multi-department setting.
• Strong organizational skills with high attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Clear written and verbal communication skills.
• Ability to work independently, prioritize, and maintain confidentiality.

Preferred Qualifications

• Experience with CRM/reporting tools (RForce, Qlik, or similar).
• Administrative background in construction, service, or installation-based businesses.
• Familiarity with Renewal by Andersen's systems and workflows.

Working Conditions

• Primarily office-based with occasional site visits.
• Frequent use of computer systems and standard office equipment.
• May include extended hours during peak periods or deadlines.

Performance Metrics

• Accuracy and timeliness of reports and documentation.
• Organization of files, directories, and departmental records.
• Responsiveness and clarity in internal communications.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Training and professional development opportunities.