Operations Administrator

About the role

The Operations Administrator supports daily business operations and helps maintain an efficient, well-organized work environment. This role delivers exceptional customer service to both internal and external customers, provides comprehensive operational support, and ensures accurate and timely completion of routine operational support tasks. By partnering closely with site leadership, production teams, and office staff, the role contributes to smooth workflow, reliable communication, and a positive experience for employees, cross-functional partners, and external customers.

Job Location: In-Office/On-Site – No Hybrid, No Remote.

Responsibilities

• Office, Administrative & Customer Support (60%): Perform daily office administrative tasks as assigned.
• Office, Administrative & Customer Support (60%): Provide timely, accurate, and service-focused support to both internal and external customers, ensuring internal partners receive the same level of priority, responsiveness, and professionalism as external clients.
• Office, Administrative & Customer Support (60%): Answer all incoming calls and assist customers with a friendly service-oriented approach.
• Office, Administrative & Customer Support (60%): Prepare customer statements and assist with customer-facing documentation needs.
• Office, Administrative & Customer Support (60%): Maintain and update electronic and hard-copy filing systems.
• Office, Administrative & Customer Support (60%): Prepare UPS/FedEx labels