Operations Administrator / Administrative Assistant

Essential Job Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Essential Job Functions

• Maintain comprehensive operational records including route sheets, work orders, and service documentation.
• Check-in and communicate with drivers and collection helpers around shift times daily.
• Data entry regarding driver surveys, hours, miles, fuel, etc. on route sheets/logs.
• Cookordination with dispatch on daily route assignments and changes.
• Make corrections (productivity data) within 24 hours.
• Enter productivity entry for previous day. All productivity must be entered within 48 hours of route completion.
• Receive and assist occasional customer service calls and communicate between drivers on routes.
• Collect daily tickets and DVIR's for processing; also injury/accident reports as needed.
• Contact sales and/or customer service departments in case of service issues and updates.
• Organize and distribute all paperwork from drivers or other staff.
• Utilize system functionality for all functions of operations requiring data entry and accuracy.
• Cookordinate and schedule operational meetings and training sessions.
• Prepare meeting agendas and record minutes for operations meetings.
• Maintain updated contact information for all operations personnel.
• Distribute important operational updates and policy changes to team members.
• Aid in maintaining records required for regulatory compliance.
• Aid in preparing documentation for audits and inspections.
• Aid in incident report documentation and filing.
• Trained in house to dispatch if interested and need arises.
• Manage internal filing systems (both digital and physical) for operational documents.
• Prepare and distribute daily, weekly, and monthly operational reports.
• Compile data for regulatory compliance reporting.
• Aid in analyzing operational data to identify trends and improvement areas.

  Requirements and Qualifications

  • 5 days a week Monday through Friday with some Saturdays being required.
  • The start time for this position is 8am to 5pm.
  • Applicants must be at least 18 years of age and legally eligible to work in the United States.
  • High school/GED education completed; higher education is a plus.
  • Minimum 3 years experience as Administrative Assistant, or some type of Operations Support required.
  • Fluency in English required, Spanish bilingual is a plus.
  • Experience from waste management or transportation industry is strongly preferred.
  • Experience in waste industry operations software is strongly preferred, but can be trained.
  • Must have computer skills, including Microsoft Excel, Word, Outlook, TEAMS.
  • Ability to learn and conform to digital processes.
  • Ability to prioritize takes effectively.
  • Strong problem solving and decision-making capabilities.
  • High level of accuracy and attention to detail.
  • Adaptability to changing priorities and schedules.
  • Expertise with data entry and records management.
  • Excellent organizational and time management abilities.
  • Familiarity with DOT regulations and safety documentation.