Operations Administrative Assistant
About The Role
Provide essential administrative and operational support across one or more districts, helping drive smooth, efficient day-to-day office operations. Partner closely with District Operations Coordinator (DOC) to support key priorities, streamline processes, and help create an organized, effective environment that enables offices to perform at their best.
Day to day
- Provide administrative and operational support to one or more districts
- Support the DOC as directed
- Aid with day-to-day operations to ensure offices run efficiently
- Assist with hiring support using internal applicant tracking and hiring systems
- Aid with onboarding and employment-related administrative tasks
- Support tax office associates with administrative requirements
- Partner with office(s) responding to inquiries related to supplies, facilities, or operational support
- Monitor supply inventory and place orders to meet office and district needs
- Research and resolve issues independently when possible; escalate concerns to appropriate leadership when needed
- Cook up vendor for local facility and maintenance requests
- Coordinate vendors for local facility and maintenance requests
- Review and verify invoices for accuracy
- Prepare invoices and expense documentation for approval using approved payment tools and systems
- Maintain working knowledge of Microsoft Teams and Microsoft Office applications, including CoPilot
- Use internal systems and virtual tools to manage tasks, records, and communications
- Attend training sessions related to systems, compliance, and job performance
- Aid with special projects, local initiatives, and other duties as assigned by DOC
Education Required Qualifications
- High school diploma or equivalent
- Ability to communicate clearly and maintain composure, using effective customer service techniques with clients who may be under stress
- Ability to concentrate and work effectively in a fast-paced, high-volume environment
- Ability to interact effectively with all levels of the company
- Ability to work independently with minimal supervision
- Previous customer service experience
- Demonstrated decision making, analytical, and problem-solving skills
- Demonstrated organization, prioritization, and project coordination skills
- Excellent verbal, written, and interpersonal communication skills
- Experience with or ability to learn Microsoft operating systems, networking concepts, computers, software applications, and remote tools
- Experience working within Windows environments
Work Experience
- 1-3 years administrative experience
Preferred Qualifications
- Work Experience: 1-3 years administrative experience
Pay Range
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range $16.06 - $24.09/Hr.