Operations Admin II

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles and provides regular and ad hoc reports to management for review and decision-making.
• Serves as frontline customer service to receive, resolve, and escalate customer inquiries and issues.
• Aids in Business Control Self Assessment (BCSA) audits by retrieving data and files for review.

Requirements

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience required; experience in dock operations or distribution centers preferred.

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including Microsoft Office and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to handle various tasks and changing priorities.

Skills

• Knowledge of Microsoft Office and web-based applications.
• Excellent communication and problem-solving skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

TBD

Pay

$17.84 - $24.89 per hour

Schedule

TBD