Operations Admin II

About the role

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Handles damaged and incorrectly addressed packages promptly to optimize delivery time and serves as the customer’s first line of contact for various issues.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches, and/or enters data in various systems to support functional areas.
• Compiles data and provides regular and ad‑hoc reports to management.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Performs records management tasks such as maintenance, destruction, and inventory.
• Handles damaged and incorrectly addressed packages in a timely manner.
• Additional Quality Assurance/Loss Prevention functions:
  • Performs address searches/corrections to support timely delivery and mitigate loss/damage.
  • Prioritizes workflow to maximize same‑day package resolution and delivery.
  • Ensures packages receive appropriate scan statuses.
  • Inspects and handles hazardous material damages per policy.
  • Accounts for loose product per company policy.
  • Researches missing packages to understand scanning failure root causes and compiles information on disputed deliveries for management review.
  • Reviews and trends loss and damaged claims to identify improperly charged claims and reports to management.
• Additional Linehaul Essential Functions:
  • Reviews and enters Independent Contractor (IC) settlement information into appropriate system for proper payments.
  • Enters settlement adjustments as directed by manager.
  • Compiles required documentation to establish and maintain DOT‑required files.
  • Verifies timely log entry into system.
  • Enters individual vehicle mileage record information and works with ICs and Linehaul staff to rectify issues.
  • Tracks metrics such as IC charge‑back program, complaints, and maintenance compliance; prepares weekly reports for management.
  • Serves as initial contact for IC inquiries or issues relating to settlement, uniforms, decals, etc., routing to management for resolution.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Minimal travel required.

Skills

• General business skills: typing, data entry and review, use of phone, copier, and fax.
• Software skills: Microsoft Office software and web‑based applications.
• Customer service skills to effectively and professionally respond to requests.
• Time management, organizational, and multi‑tasking abilities for fast‑paced environment, handling various tasks and changing priorities while maintaining high attention to detail and accuracy.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plans
• Tuition reimbursement

Pay

$17.40 – $23.84 per hour

Schedule

Five days per week (on‑site at FedEx location)