Operations Admin II

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones
• Reviews, researches, and enters data in various systems to support respective functional area
• Compiles data and provides regular and ad-hoc reports to management for review and determination
• Serves as frontline customer service to receive, solve, and escalate customer inquiries and issues
• Affords support for BCSA audit activity by retrieving data and/or files for review
• Additional Quality Assurance/Loss Prevention essential functions: Supports timely delivery and loss mitigation, prioritizes workflow, ensures package conditions, reviews loss claims, and maintains DOT-required files
• Additional Linehaul essential function: Reviews and enters IC settlement information, compiles required documentation, tracks metrics, and performs other duties as assigned

Requirements

• High School Diploma or GED required
• Two (2) years customer service, clerical, or related experience required; experience in dock operations or distribution center setting preferred

Qualifications

General business skills such as typing, data entry, and use of phone, copier, and fax. Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Skills and Abilities

• Knowledge of general business skills such as typing, data entry, and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Benefits

Minimal travel required. No specific benefits mentioned.

Pay

$17.84 - $24.89 / hr

Schedule

Monday - Friday, 5:00pm - 11:30pm