Operations Admin II-10

About the Role

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data in various systems to support respective functional areas.
• Compiles data and provides various regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.

Additional Quality Assurance/Loss Prevention Responsibilities

• Supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery the same day.
• Ensures all packages receive appropriate scan statuses and inspects/handles hazardous material damages per policy.
• Accounts for all loose products as per company policy.
• Researches missing packages to understand scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims to identify improperly charged claims and brings them to management’s attention.

Additional Linehaul Responsibility

• Reviews and enters Independent Contractor (IC) settlement information into the appropriate system to ensure proper payments.
• Enters settlement adjustments as directed by the manager.
• Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into the system.
• Enters individual vehicle mileage records and works with ICs and Linehaul staff to rectify issues.
• Tracks metrics, including IC chargebacks, complaints, and maintenance compliance, and prepares weekly reports.
• Serves as the initial contact for IC inquiries or issues related to settlements, uniforms, decals, etc., routing them to management for resolution.

Qualifications

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience required; experience in a dock operations environment or distribution center setting preferred.

Skills

• General business skills: typing, data entry, phone, copier, and fax usage.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organizational, and multitasking skills for a fast-paced environment.

Job Conditions

Minimal travel required.

Pay

• Ops Admin I (0-1 yr exp): $17.63 - $22.63/hr
• Ops Admin II (2-3 yrs exp): $17.84 - $24.89/hr
• SR Ops Admin (4+ yrs exp): $18.19 - $27.34/hr

The compensation listed reflects the pay range or rate of pay reasonably expected for this position. Actual pay is determined by job-related factors permitted by law, including experience, tenure, market level, location, performance, schedule, and work assignment.