Operations Admin II-1

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Affords support for Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.

Requirements

• High School Diploma or GED required.
• Two (2) years customer service, clerical, or related experience required; experience in dock operations environment or distribution center setting preferred.

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Skills and Abilities

• Knowledge of general business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Benefits

Minimal travel required. No specific benefits mentioned.

Pay

Pay transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Additional Details

• Part-time Pay Transparency: The compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.
• In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire.
• In New Jersey, any compensable security and walk time will be paid to non-exempt/hourly employees at the state minimum wage.
• For details on our comprehensive benefits, click here.

Additional Details

• Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
• Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicant Resources

• Contact recruitmentsupport@fedex.com for reasonable accommodations.
• Learn more about the E-Verify program: E-Verify Notice (bilingual)
• Learn more about the Right to Work Notice: Right to Work Notice (English) / Right to Work Notice (Spanish)